Delivery and Returns
Delivery information
All orders are shipped from our warehouse in the Netherlands and usually arrive within 2–4 working days, depending on your location (see the table below).
Once your order has been dispatched, we cannot change the delivery address. If a package is returned to our warehouse, we are unable to re-ship it.
More details can be found in our FAQ.
Returns information
You can return unused online purchases within 30 days of receiving your order. Just use our easy Returns Portal to start the process.
Please note: Returns or exchanges are not possible in physical Scotch & Soda stores.
Find out more about our return policy in our FAQ.
Defective items
If you have a complaint about a product you have purchased online, please contact customer support. Provide as much information as possible (including pictures and order number).
Unfortunately, it's not possible to exchange items bought online.
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Shipping
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Return
Shipping
| Country | Carrier | Delivery Days | Shipping Costs |
|
The Netherlands |
DHL |
1 working day |
€6.95 (Free shipping over €150) |
|
Germany |
DHL |
2 working days |
€6.95 (Free shipping over €150) |
|
Belgium |
DHL / Bpost |
1 working day |
€6.95 (Free shipping over €150) |
|
France |
DHL / Colis Prive |
3 working days |
€6.95 (Free shipping over €150) |
|
Luxembourg |
DHL / Luxpost |
2 working days |
€6.95 (Free shipping over €150) |
|
Spain |
DHL |
3 working days |
€6.95 (Free shipping over €150) |
|
Portugal |
DHL |
3-4 working days |
€6.95 (Free shipping over €150) |
|
Austria |
DHL / Öpag |
2 working days |
€6.95 (Free shipping over €150) |
|
Italy |
DHL / Post Italiane |
2-4 working days |
€6.95 (Free shipping over €150) |
|
Poland |
DHL |
2 working days |
€6.95 (Free shipping over €150) |
|
Ireland |
An Post |
3-4 working days |
€6.95 (Free shipping over €150) |
|
Greece |
DHL |
6 working days |
€6.95 (Free shipping over €150) |
Return
* Alternatively, you may choose to handle the return on your own.
| Country | Return Costs | Return label Carrier |
|
The Netherlands |
€4.95 |
DHL |
|
Germany |
€4.95 |
DHL |
|
Belgium |
€4.95 |
Return label can be used at DHL and B-Post parcel shops |
|
France |
€4.95 |
Return label can be used at DHL and Colis Privé parcel shops |
|
Luxembourg |
€4.95 |
Return label can be used at DHL and Luxpost parcel shops |
|
Spain |
€4.95 |
DHL |
|
Portugal |
€4.95 |
DHL |
|
Austria |
€4.95 |
Return label can be used at DHL and Öpag parcel shops |
|
Italy |
€4.95 |
Return label can be used at DHL and Post Italiane parcel shops |
|
Poland |
€4.95 |
DHL |
|
Ireland |
€4.95 |
Return label can be used at DHL and An Post parcel shops |
|
Greece |
€4.95 |
DHL |